Codexta connects to your existing online store. It helps customers find and buy products, gives employees answers from shop data, and carries customer issues through to your support team.
Your shop stays in place · your rules and permissions stay in charge
Customers and employees each get help where they work. When a shopper needs a person, the details move with them.
Search, compare and recommend products from your catalogue, then help with the basket and routine questions.
Give more shoppers a clear next step.See the shopper example ↗Ask about connected orders, customers, products and cases in everyday language, without hunting through admin screens.
Spend less time finding information.See the staff example ↗
Collect the explanation and photos, connect the order, route the case and let staff take over with the history ready.
Stop making customers start again.See the support example ↗Explore shopping conversations, staff questions and customer cases. You can also preview how the assistant is configured.
Product search · compare · recommendations · basket actions
Best matchNavy · age 12–13
Lightweight · breathable
Roomier fitOlive · age 12–13
Taped seams · extra coverage
Packs smallNavy · age 12–13
Lightest · packs into pocket
| Northshore Shell | Field Day Coat | |
|---|---|---|
| Best for | Everyday layering | Longer wet days |
| Feel | Lightweight | Roomier |
| Care | Machine wash | Wipe clean |
| Price | £98 | £112 |
Ask in everyday language. Codexta can look up connected orders, customers, products and support requests.
I found 3 orders placed today that are still unfulfilled.
| Order | Customer | Total | Status |
|---|---|---|---|
| #10482 | Hana M. | £86.00 | Unfulfilled |
| #10476 | David R. | £42.50 | Unfulfilled |
| #10471 | Leila K. | £119.00 | Unfulfilled |
Hana M. · 4 orders · £312.40 total spend
| Recent order | Date | Total | Status |
|---|---|---|---|
| #10482 | Today | £86.00 | Unfulfilled |
| #10139 | 12 Sep | £74.50 | Fulfilled |
Two products are out of stock. I also found an active 10% code for the Promo CLUX10 collection.
| Product | SKU | Stock | Price |
|---|---|---|---|
| Oyster-style watch | WT-204 | Out of stock | £89.00 |
| Velvet choker | JW-117 | Out of stock | £24.00 |
Sarah’s message
“The seam under the arm came apart after one wear. Could I exchange it if another one is available?”
Order and product details, the customer’s explanation, both original photo attachments, and the conversation history are together on one case.
Cases enter a shared queue so the team can see what is waiting. A first-line agent can claim a case or escalate it with a reason when specialist help is needed.
| Case | Queue / tier | Owner | Next step |
|---|---|---|---|
| RET-2084 · seam issue | Returns · first line | Emma | Review photos |
| SUP-2059 · recurring fault | Specialist review · tier 2 | Unassigned | Specialist pickup |
| SUP-2051 · address change | General support · first line | Leo | Customer reply |
When a signed-in shopper asks for a person during staffed hours, Codexta can open a live chat with the previous conversation attached. The customer keeps typing in the same chat.
If live chat is closed or unavailable, the request can become a support ticket for follow-up.
This workspace is for your team. Shop records and staff tools do not appear in the shopper chat.
Set its name, greeting, colours, position and starter questions for your storefront.
Change the controls to preview the name, greeting, theme, colour, suggested questions and launcher position. Save in Codexta to publish on your connected storefront.
Names, messages and records in this walkthrough are fictional. The capabilities shown reflect implemented product functions.
Sarah finds a jacket, then returns with a problem. Emma sees the order, photos and conversation when she steps in.
Codexta finds jackets that match Sarah’s request and shows them right in the conversation. The cards draw on live store data, including current prices and whether her size is in stock. Your team can change the cards’ look in the backoffice.
The assistant uses the return guidance set by the shop team, so Sarah gets an answer while she is choosing.
Northshore Shell · age 12–13£98 ✓
Case RET-2084 contains Sarah’s explanation, both photos, the jacket, her order and this conversation. It goes into the returns team’s inbox, where Emma can take ownership or ask a specialist for help.
The team can track the case until it is resolved, reopen it if Sarah replies, or pass it to a specialist with the history attached. When staff are available, a signed-in shopper can also ask to speak with a person in live text chat.
Names and records in this walkthrough are fictional. Available actions depend on each shop’s connection and permissions. Live human chat is text chat; phone and video calling would be a separate extension.
Codexta uses your shop’s information, follows your rules and can take permitted steps. Shoppers and staff stay in the same service story.
Explore the capabilitiesProduct details, prices, stock, orders and customer records come from connected systems. What each person can see depends on their access.
Help a shopper add an item to the basket, collect a return request or open a case, where the connection allows it.
Staff can pick up the earlier conversation, order and evidence instead of asking the customer to explain it all again.
Codexta can carry a report from the shopper into a case your team can work. Evidence, ownership, specialist escalation and human chat all have a place in the same service flow.
Sarah describes the faulty seam and attaches photos. Her words, the item and the order stay with the request.
A queue is simply the team’s inbox. A first-line agent claims the case and sees what Sarah already sent.
If the first team cannot solve it, they send the case to the next support tier with a reason and everything tried so far.
Staff can reply on the case. A signed-in shopper can also ask for live human chat during staffed hours, without starting again.
Return request · Order #10542 · Northshore Shell
“The seam under the arm came apart after one wear. Could I exchange it?”
Order and product, the conversation so far, two photos, case status and the next action.
The case shown here carries the shopper’s message, attachments, order and ownership into one team view.
Claim a case, give it an owner, ask for details and keep internal notes with the history.
Move it to the next authorised tier with a reason, or reassign it to a colleague.
Record the outcome, reply to the customer and review backlog and handoff activity.
For a signed-in shopper during the shop’s live-chat hours, the conversation can be handed to a support agent. The agent sees the earlier messages, can reply in real time, and can turn the chat into a ticket if follow-up is needed.
If no agent is available, the issue can be recorded for later follow-up. Voice or video calling is a separate extension to plan.
Shoppers get product help beside the items they’re considering. Your team can review conversations, handoffs and questions that need an answer.
BESTSELLER · KIDS OUTDOORLightweight rain protection for school days and weekend walks.
The merchant overview is a Codexta integration capture. Northline Goods and its products are fictional.
Customers, employees and support teams each see the tools relevant to them. Your store connection and permissions determine which data and actions are available.
Natural-language product search, cards with images and stock, comparisons, relevant add-ons and basket actions.
See shopper examples ↗Look up connected orders, customers, products, stock and offers in everyday language. Review cases that need attention.
See staff examples ↗Answer product, policy and delivery questions from the guidance and information your team provides.
Explore conversations ↗Keep customer explanations, photos, order context, replies, status and ownership on a case. Work through queues and escalate to a specialist tier.
See the support flow ↗Bring in a person for a live text conversation when available, carry the earlier chat into their view, and create a follow-up ticket when needed.
See human handoff ↗Set its name, greeting, colour, placement, suggested questions, shop guidance and who may use it. Review conversations and where help is needed.
See store settings ↗Set the guidance it uses for product advice, routine questions, returns and handoffs. Your team can shape its voice and appearance, control access and keep sensitive decisions with people.
The capabilities above are the product story. These additions can be scoped for a shop’s systems and support process.
Connect a live text conversation to a staffed call workflow when your team and telephony setup are ready.
Notify customers about delivery changes or likely issues, using the shop’s own rules and order events.
Carry the same case context into email, social messages or another support platform where the integration allows it.
The examples on this page illustrate a Shopify connection. Codexta also has connector paths for WooCommerce, BigCommerce and Shopware. We confirm the data, actions and setup available for your platform before a pilot; each shop’s permissions determine what Codexta can do.
We’ll map the shopper experience, your team’s work and the store connection, then show a pilot you can judge in practice.