Install the plugin.
Upload the Codexta Assistant plugin under Plugins › Add New Plugin › Upload Plugin and activate it. It needs WooCommerce 8.0 or newer.
CODEXTA / WOOCOMMERCE PLUGIN
Help for shoppers. A helper in your admin.
The Codexta Assistant plugin adds a chat assistant to your WooCommerce storefront. It answers shoppers from your own knowledge base, helps them find products and fill their own cart, and hands checkout to WooCommerce. In the WordPress admin, a back-office assistant reads your orders, customers, products and coupons, and changes something only after you say yes.
A WordPress plugin · no keys to copy · payment always in WooCommerce checkout
ON YOUR STOREFRONT
How can I help you today?
Try askingWhere is my order?Ask me anything…
IN YOUR WORDPRESS ADMIN
- Overview
- Assistant
- Conversations
- Shoppers
- Knowledge base
- Events
- Settings
- Support console
Codexta opens under WooCommerce › Codexta Assistant. Each person sees the pages their role allows.
Answers from your own notesCart and checkout stay in WooCommerceApproval before every admin changeRoles for your team
WHAT IT DOES
One plugin, two assistants.
Shoppers talk to the assistant on your storefront. You and your team work with Codexta inside the WordPress admin.
01 / FOR SHOPPERS
Answers and help with buying.
- Answers from your knowledge base — shipping, returns, sizing and anything else you write down, in the language the shopper writes in.
- Product search with cards — shoppers can add an item to the basket, ask about it or compare it, right in the chat. Sale prices and coupons that apply are shown.
- Their own cart — the assistant uses the shopper’s real WooCommerce cart, guests included, and checkout opens your WooCommerce checkout page.
- Their own orders — signed-in customers can ask about their orders and request a return, which you decide on.
- A person when they ask — if you switch live chat on, your team joins the same chat window.
02 / FOR YOU AND YOUR TEAM
A helper in the WordPress admin.
- Back-office assistant — ask about orders, customers, products and coupons. It can change a price, create or edit a simple product or set up a discount code, and asks you before each change.
- Guided setup — press Set up my assistant and answer a few questions about its name, greeting, languages and what it should know.
- Knowledge base — starts from your shop’s pages and categories. Write notes, import files, or add a web page or PDF. Questions it could not answer are listed so you can fill the gap.
- Teach it — tell it a rule for your shoppers, such as “ask for their budget before suggesting a gift”, and it applies it from the next chat. Shoppers and staff can also tell it how they like to be helped.
- Conversations and results — read every shopper chat, see who chatted and which orders the assistant helped with.
- Support console and roles — work handed-over chats and tickets in the admin, and give each colleague a role.
SET UP IN FOUR STEPS
From plugin to a working assistant.
The merchant guide walks through each step in detail.
Connect your shop.
Open WooCommerce › Codexta Assistant, press Connect to Codexta and approve the access on WooCommerce’s own screen. There are no keys to copy.
Agree your plan with us.
A newly connected shop waits for activation. Contact us to agree the plan; once Codexta activates it, the assistant answers shoppers.
Set up your assistant.
On the Overview, press Set up my assistant. Nothing is saved until you have seen the text and approved it.
PRIVACY AND DATA
Your shop’s data stays with your shop.
Each shop’s notes, conversations and settings are kept apart from every other shop.
Kept as long as your plan says.
Conversations older than your plan’s retention period are deleted every night. Daily statistics keep counts only.
Erased 48 hours after you disconnect.
Disconnecting or deleting the plugin revokes Codexta’s access. 48 hours later, all of the shop’s data is deleted.
Payment only in WooCommerce checkout.
The assistant fills the cart and opens your checkout. It never asks for card details and never takes payment.
When you delete a customer in WordPress, their conversations are deleted. Whenever someone from Codexta works in your shop’s data, it is recorded for you under Settings › Team. Read the privacy policy.
QUESTIONS
Short answers.
More in the merchant guide.
How do plans and billing work?
WooCommerce has no app billing, so Codexta agrees the plan with you directly. Contact us for plans and prices. Until Codexta activates your shop, the assistant does not answer shoppers.
Do I need to copy API keys?
No. Pressing Connect to Codexta opens WooCommerce’s own approval screen. Once you approve, the plugin and Codexta set up everything else themselves.
Does Codexta change my theme?
No. Once your shop is connected, the plugin adds the chat button to your storefront. It works with WooCommerce’s Cart and Checkout blocks, and the cart on the page refreshes when the assistant adds something.
Who on my team can use it?
WordPress administrators open Codexta as Owner, and shop managers as Admin the first time they open it. The Owner can change roles under Settings › Team. Only the Owner and Admins can change settings or let the back-office assistant change products, prices, customers or discount codes, and it asks them before each change. See all roles.
Which languages does it speak?
The assistant replies in the language the shopper writes in. The chat window’s own buttons come in English, Croatian, Bosnian, German, French and Spanish. You can give the greeting and starter questions their own wording in other languages.
Can the assistant take payments?
No. It adds items to the shopper’s cart and opens your WooCommerce checkout. Shipping, taxes and payment all happen there.
What happens when I deactivate or delete the plugin?
Deactivating pauses the assistant: no new conversations until you activate the plugin again. Disconnecting or deleting the plugin revokes Codexta’s access to your shop, and 48 hours later all of your shop’s data is deleted.